Your Complete Satisfaction is Guaranteed! If any stock product you order from Cases2Go fails to meet your expectations, you may return it for a prompt refund or credit (including shipping if the return is a result of our error).
All products sold by Cases2Go are covered by the manufacturer's Limited Warranty against defects in materials and workmanship. Copies of individual Warranties may be found on the specific Product's web page.
Any authorized returns must have a pre-issued RMA number - call Customer Service at 800-636-1690 for instructions. Requests for a RMA number must be received by Cases2Go within seven (7) days of receipt of goods, with the exception of Warranty claims. ANY APPROVED RETURN MUST BE RECEIVED IN NEW CONDITION. All returned products must be properly packaged to prevent damage, in the original shipping container, and must be received by Cases2Go or the factory within (25) days of the original delivery date. Items that are returned in unsellable condition, or are missing parts will be charged a handling fee and returned to the customer. The factory will issue a UPS call tag for most Warranty returns; all other returns must be shipped prepaid and insured. The RMA number must be marked clearly on the outside of the shipping container.
Any item(s), including those under Warranty, returned without an RMA Number or received after the (25) day authorized return period will be refused. All exchanged merchandise will be shipped and applicable credits will be issued upon receipt and inspection of returned merchandise, unless otherwise authorized. For orders on stock products with free Ground shipping that are returned, Cases2Go's incurred shipping charges will be deducted from the refunded amount, and return shipping charges are the customer's responsibility.
The following stock / unmodified products may be returned for exchange or refund provided the product is unused, in perfect condition and has the original packing materials:
- Kendall Howard
- Middle Atlantic (Non-Custom Parts)
- Pelican Cases (Non-Modified)
- Pelican-Hardigg BlackBox Rackmount Containers
- Pelican-Hardigg Footlockers or Field Desks
- Pelican-Hardigg “Quick Ship” Sizes (Non-Modified)
- Pelican-Hardigg Skid Mates
- Pelican-Storm Cases (Non-Modified)
- Platt Luggage
- SKB Cases (Non-Modified)
- ZARGES Cases (Non-Modified)
- ZERO Aluminum (Non-Modified)
Due to the custom nature of most of our products, the following are configured to customer specifications at time of order and are NON-RETURNABLE / NON-CANCELABLE:
- Anvil Cases
- Any customized product
- Any volume order (Greater than 10 cases), unless approved by management, provided that it meets requirements of a returnable product
- Calzone Cases
- Custom Foam / Interior Cushioning Systems
- The following Pelican-Hardigg Cases and Containers that are molded at time of order:
- Flangemount Rotomolded Containers
- Grab N’ Roll Rotomolded Containers
- DE Rackmount Cases
- Laptop Cases
- MAC Rackmount Cases
- Mobile Armory Cases and Containers
- Mobile Master Containers
- Mobile Medical Cases and Containers
- Personal Weapons Cases
- ProRack Rackmount Cases
- Single Lid Rotomolded Containers
- SuperMAC Rackmount Cases
- ZARGES Cases (Mitraset racks, any made to order and/or modified case)
- ZERO Plastic Cases
Accessorized, modified or customized cases are not returnable as they are manufactured to customer specifications. “Customized" is defined as the addition of any option, including but not limited to, hardware, custom foam, non-standard colors, stenciling / labeling, whether included in the product description or itemized by line. If you are unsure whether your case is stock or modified, you are encouraged to ask your salesperson before you purchase. This policy does not apply to warranty issues, which may be returned for repair or rework only.
PLEASE REVIEW YOUR QUOTATION CAREFULLY BEFORE ORDERING ANY CASES to insure that all dimensions, colors and options are correct. All stated outside dimensions are estimates only - differences between estimated and actual outside dimensions are not covered under warranty and are not cause for return. Please note that equipment dimensions obtained from web sites many times are inaccurate; we recommend that our customers verify all web dimensions physically.
All orders are subject to the terms of our Cancellation Policy. Orders for custom product may not be cancelled once placed into production with the factory. Please note, If you wish to cancel your order AFTER it has been shipped, it will be subject to our Return Policy in addition to applicable cancellation fees. Please refer to our Cancellation Policy for additional details.